AB-100模擬問題、AB-100絶対合格
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Microsoft AB-100絶対合格、AB-100最新テスト
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Microsoft AB-100 認定試験の出題範囲:
| トピック | 出題範囲 |
|---|---|
| トピック 1 |
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| トピック 2 |
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| トピック 3 |
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Microsoft Agentic AI Business Solutions Architect 認定 AB-100 試験問題 (Q61-Q66):
質問 # 61
You are designing a low-code Al business solution by using Microsoft Copilot Studio.
The solution must include an agent that automates tasks by simulating user interactions across third-party apps and websites, such as clicking buttons, entering text, and extracting information from screens.
You need to recommend what to include in the agent.
What should you recommend?
- A. Model Context Protocol (MCP)
- B. Computer Use in Copilot Studio
- C. a natural language understanding + (NLU+) model in Copilot Studio
- D. Copilot skills
正解:B
解説:
" Computer use is a tool in Copilot Studio that lets your agent interact with and automate tasks on a Windows computer. It works with websites and desktop apps by selecting buttons, choosing menus, and entering text into fields on the screen. Describe in natural language what you want computer use to do, and it performs the task on a computer you set up by using a virtual mouse and keyboard. By using computer use, agents can complete tasks even when there ' s no API to connect directly to the system. If a person can use an app or website, computer use can too. You can use computer use for tasks like automated data entry, invoice processing, and data extraction. " Reference: https://learn.microsoft.com/en-us/microsoft-copilot-studio
/computer-use
質問 # 62
A company has a Microsoft Copilot Studio agent that uses generative Al to assist Microsoft Dynamics 365 Customer Service representatives. The agent currently exhibits a low resolution rate and a high escalation rate. You need to identify the issue. What should you use?
- A. the Analytics tab in Copilot Studio
- B. the Copilot hub in the Power Platform admin center
- C. the Agent dashboard of Dynamics 365 Customer Service historical analytics
- D. the Insights tab from the Search & intelligence settings of the Microsoft 365 admin center
正解:A
解説:
The scenario is about a Microsoft Copilot Studio agent with:
* low resolution rate
* high escalation rate
To identify the issue, the most appropriate place is the Analytics tab in Copilot Studio , which is built specifically to evaluate agent performance, conversation outcomes, escalation behavior, and content quality.
Why D is correct:
* It provides agent-specific operational insights
* It helps diagnose patterns behind poor resolution and excessive escalation
* It is the native monitoring surface for deployed Copilot Studio agents Why the other options are not correct:
* A. Insights tab in Microsoft 365 admin center is not the primary place for diagnosing a Copilot Studio agent's conversation performance
* B. Copilot hub in the Power Platform admin center is more administrative/governance-oriented than agent troubleshooting-focused
* C. Agent dashboard of Dynamics 365 Customer Service historical analytics is tied to Customer Service analytics, but the question asks generally about a Copilot Studio agent , so the direct tool is Copilot Studio analytics
質問 # 63
You use Microsoft Copilot Studio analytics to analyze the performance of a deployed Copilot Studio agent.
You need to identify which performance metrics to use to measure the following:
* The percentage of engaged sessions that are escalated to a live customer service representative
* The number of agent queries that cause a knowledge source error
What should you identify for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
正解:
解説:
Explanation:
In Microsoft Copilot Studio analytics , each metric is designed to measure a different aspect of agent performance.
For the first requirement, the metric that tracks the percentage of engaged sessions escalated to a live customer service representative is Escalation rate . This directly measures how often conversations are handed off from the agent to a human.
For the second requirement, the metric th at helps identify queries causing a knowledge source error is Answer quality . This area evaluates how well the agent responds and includes issues related to grounded answers, failed responses, and knowledge-source-related problems.
Why the other options are not correct:
* Customer Satisfaction (CSAT) score measures user satisfaction, not escalation percentage or knowledge source errors.
* Engagement rate measures whether users actively interact with the agent, not whether sessions are escalated or whether a kno wledge source failed.
質問 # 64
You need to recommend a solution to integrate a Microsoft Copilot agent with a Microsoft Dynamics 365 Contact Center chat channel.
The agent must respond to customer questions and hand off the conversation to a live customer service representative when the customer requests an escalation.
What should you recommend?
- A. Configure a skill.
- B. Call a Microsoft Power Automate connector.
- C. Configure the Escalate topic.
- D. Build an agent flow.
- E. Configure the Conversation Start topic.
正解:C
解説:
To hand off a conversation from a Microsoft Copilot agent to a live representative in Dynamics
365 Contact Center, you must configure the Escalate system topic to include a Transfer conversation node. This ensures that when a customer requests an escalation, the agent seamlessly passes the full chat history and context to the live agent.
Steps to Configure the Escalate Topic
Open the Escalate Topic: In Microsoft Copilot Studio, navigate to Topics, select the System tab, and open the Escalate topic.
Add a Transfer Node:
Delete any default "no one available" messages if they do not fit your workflow.
Select the Add node icon (+), go to Topic Management, and select Transfer conversation.
Include Context (Optional): You can add a Private message to agent within the node. This message is only visible to the live representative and helps them quickly understand the customer's needs.
Save and Publish: Save your changes and publish the agent to apply the new escalation logic.
Reference:
https://learn.microsoft.com/en-us/microsoft-copilot-studio/advanced-hand-off
質問 # 65
A company has a Microsoft 365 tenant in Canada and multiple Microsoft Power Platform environments in Canada and the United States. The company plans to deploy a Microsoft Copilot Studio agent to the Canadian environment that will use:
* Microsoft Dataverse data stored in Canada
* A connector that connects to an Azure OpenAI instance in the United States You need to ensure that the agent adheres to data residency and data movement policies before being deployed. What should you do?
- A. Ensure that the data processed by Azure OpenAI is stored in the United States.
- B. Migrate the tenant to the United States.
- C. Ensure that cross-region data movement is enabled for the Canadian environment and connector dependencies.
- D. From the Microsoft Purview portal, validate the Data loss prevention settings.
正解:C
解説:
The key issue is that the agent will run in a Canadian environment and use:
* Dataverse data stored in Canada
* a connector to Azure OpenAI in the United States
That means data may need to move across regions . Before deployment, the organization must make sure this cross-region use is explicitly allowed under the platform's data movement and residency controls.
That makes C the correct answer.
Why C is correct:
* It directly addresses the fact that the solution uses services in different geographic regions
* It ensures the environment and its connector dependencies are configured to allow that movement in line with platform policy
* It is the most specific action tied to data residency and data movement compliance before deployment Why the other options are not correct:
* A. Ensure that the data processed by Azure OpenAI is stored in the United States. This does not address whether the cross-region movement itself is permitted.
* B. From the Microsoft Purview portal, validate the Data loss prevention settings. DLP helps govern connector usage and data exfiltration, but the question is specifically about data residency and cross-region data movement .
* D. Migrate the tenant to the United States. This is unnecessary and does not align with the stated Canadian deployment requirement.
質問 # 66
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